FAQ

Yes — shipping is free on every order within the United States. No minimum spend and no code required.

It depends on which fulfilment centre carries the item, and we publish both windows rather than quoting a best case.

4–7 business days — Posture Support Belt, Bike Bluetooth Speaker with LED Light, Metalika Smart Watch, No More Sore Mini Muscle Massager, ClarityPLUS Wireless Earbuds, Slinky Waterproof Bluetooth Speaker, Mini-Max Portable Charger, Solar-Powered Sports Watch. These ship from a United States fulfilment centre.

9–14 business days — all other products. These ship through our extended supplier network, which takes longer to process and dispatch.

Your checkout shows the estimate for your specific order before you pay, and you'll receive a tracking number by email as soon as it ships.

We dispatch orders through shared regional fulfilment centres and supplier partners rather than holding all stock ourselves. Your item may arrive in a logistics partner's box rather than EzTech-branded packaging. This is normal and doesn't affect your product, warranty, or return eligibility.

If your order mixes products from both delivery windows above, they ship separately from different fulfilment centres and will arrive at different times. Your checkout and confirmation email show an estimate for each shipment, and each gets its own tracking number.

Currently we ship within the United States only. We're working on expanding to more countries soon.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also reach out through our Contact page with your order number and we'll help.

You have 30 days from the date your order is delivered to request a refund, and you keep the item — we don't ask you to post anything back. See our Refund Policy for full details.

We're sorry to hear that. Contact us within 30 days of delivery with your order number and a photo of the issue, and we'll refund you in full or send a replacement — whichever you prefer. No return required.

Once approved, your refund goes back to the original payment method within 5–7 business days. Your bank may take a further 1–3 days to display it.

You can cancel any order for a full refund before it ships. Contact us as soon as possible and we'll do our best to help. Once it has a tracking number it's with the carrier, but you can still use the 30-day refund policy once it arrives.

Double-check your spam/junk folder first. If you still don't see it, reach out via our Contact page and we'll resend it.

Each product page lists compatible device models in the variant options. If you're unsure which option fits your device, feel free to contact us before ordering.

Yes, our products are covered against manufacturing defects. If something stops working under normal use, reach out and we'll help troubleshoot or replace it.