Refund policy

Refund Policy

Last updated: July 28, 2026

30-day refunds, and you keep the item

You have 30 days from the date your order is delivered to request a refund. You will not need to ship anything back to us. Keep the item.

When you will get a refund

Damaged, defective, or not working. Full refund or a free replacement, whichever you prefer. Email a photo and we will process it. No return needed.
Wrong item, or not as described. Full refund. No return needed.
Your order never arrived. Full refund or a free replacement once the delivery window has passed.
You changed your mind. Full refund within 30 days of delivery. No return needed.

How to request a refund

Email support@eztechshop.com or call (360) 503-3240 with your order number. We reply within 24 hours on business days. There is no form to complete and no return authorisation to wait for.

How long refunds take

Once approved, your refund is processed within 5-7 business days to your original payment method. Your bank or card issuer may take a further 1-3 days to post it.

Cancellations

You can cancel any order for a full refund before it ships. Once it has a tracking number it is with the carrier, but the 30-day policy above still applies once it arrives.